Privacy Statement

The Second Flight B.V. (Ex-Plane) collects and processes your personal data if/when you make use of our services, or when you provide us with information. Listed below is an overview of personal data that we process:

  • First and last name
  • Gender
  • Date of birth
  • Address information
  • Phone number
  • email address
  • IP address
  • any other personal information that you actively share with us, for example by creating a profile on this website, in correspondence, or in a phone call
  • location data
  • tracking data about your activity on our website
  • data about your activity on different websites (for example because this company is part of a broader advertisement network)
  • internet browser and device type

Sensitive data that we collect and process

Our website and/or service has no intention to collect any data on visitors that are under the age of 18, unless they were granted permission by a parent or caregiver. We can, however, not reasonably check if a visitor is or is not under the age of 18. We recommend parents and caregivers to be involved in the online activities of their kids, as a way to prevent any data from being collected without parental consent. If you think we have collected data on a minor person without consent, please reach out to us on, and if possible, we will remove the data.

For what purposes we collect and process data

Ex-Plane collects and processes your personal data for the following uses:

  • Sending our newsletter and/or promotion materials;
  • To reach out to you when it’s necessary for us to deliver our service;
  • To inform you about changes in our service and products;
  • To deliver goods;
  • Ex-Plane analyses your activity on our website to further improve our website, and to further tune our services to your preference;
  • Ex-Plane also collects and processes personal data if we have a legal obligation to do so, for instance information that we need for our tax return.

Sharing of personal data with third parties

Ex-Plane shares your personal data with various third parties if this is necessary for the execution of the agreement, as well as to comply with any legal obligation. 

We have a processing agreement with companies that process your data on our behalf, to ensure a high level of security and confidentiality. 

Ex-Plane remains responsible for these processing operations. In addition, Ex-Plane provides your personal data to third parties. We only do this with explicit consent.

Cookies or similar techniques that we use

Ex-Plane uses cookies for functionality, analytics, and tracking. A cookie is a small text file that is saved in the internet browser of a computer, smartphone, or tablet, on a website’s first visit. Ex-Plane primarily utilizes purely functional cookies. These cookies are necessary for the website to work properly, but also serve to, for instance, save your preferences and improve our website. 

Besides the functional cookies, we utilize cookies that track your browsing activity – this enables us to serve you with customized content and advertisements. During your first visit to our website, we have informed you about these cookies and requested permission to use them. You can always opt out of cookies in your internet browser to prevent our website from using them. Besides that, you are able to remove all your browser’s cookies.

On this website, cookies might be used by third parties. Ex-Plane uses the following third party cookies:

  • Google Analytics to keep track of website statistics. Expire at last 2 years after your last visit.

Third party cookies could also be used in the case of embedded content. For example a YouTube video, or an embedded Facebook post. Possible cookies:

  • Facebook
  • Twitter
  • YouTube
  • Instagram
  • Pinterest
  • LinkedIn

Insight into, modifying or removing data

You have a right to insight into your personal data, as well as to modify and remove it. Besides that, you also have the right to withdraw any possible consent to collection and processing of data, to object to collection and processing of data, and to data portability. 

This means that you can request us to send a file containing your personal data to you or to any other organization.

You can send a request for insights, modification, removal, or data portability to To verify that the request is done by you, we ask you to provide a copy of your legal identification. We also ask you to make the following parts unreadable in this copy for privacy reasons:

  • Photo
  • MRZ (machine readable zone, the bar of numbers at the bottom of your passport)
  • Document number  
  • Burgerservicenummer (BSN) / Social Security number

Ex-Plane will respond to your request as soon as possible, but no later than within 4 weeks. We’d also like to point out that it is possible to file a complaint with the Dutch national authority of personal data, called “Autoriteit Persoonsgegevens”, through this link.

How we protect personal data

Ex-Plane is serious about the protection of your personal data, and takes precautions to prevent any misuse, loss, unauthorized access, publication, or unauthorized changes from happening. If you are concerned about your personal data’s protection, or if you see signs of possible misuse, please reach out to us using